Shipments and Returns
Packages are generally dispatched within 2-10 days after receipt of payment and are shipped via trusted courier with tracking. We will provide you with a link to track your package online as soon as the products is dispatched by us.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
You may return most new, unopened items sold by winta.in within 7 days of delivery for a full refund, and you will usually get your refund in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
In case you want a replacement due to a product defect or damage during shipment, please send the product back to us and we will review it with 24 hours and ship a replacement within 2 days time after reviewing the defect.